Customer Support
Technical Support
Technical support for all ProScale products is available:
- Mon-Thu: 8:00 am to 5:00 pm (EST)
- Fri: 8:00 am to 4:00 pm (EST)
- Phone: +1.828.654.7920
- E-Mail: Product Support
Product Bulletins
Information about product changes, discontinued and products, obsolete parts, new products and resolved issues with products.
Case Studies
White papers and videos about showing our products in use to help you understand which product will best meet your needs.
Product Manuals & Catalogs
Our product manuals in a pdf format to view online, download or print. We also have manuals for discontinued products and our full product catalog.
Product Presentations & Demos
White papers and videos about showing our products in use to help you understand which product will best meet your needs.
Software
Software products and driver files available for download and installation to use with supported products.
FAQ
Find helpful information to our most frequently asked questions.
Testimonials
See what customers are saying about Accurate Technology Products.
Shipping & Returns
Shipping, Repair and Return information.
Warranty
Find Warranty information.
Glossary
Measurement Definitions for our products.
How safe is my credit card and personal information when ordering from your site?
Our shopping cart uses SSL (Secure Sockets Layer) encryption. This is the internet standard for secure data transmission over the internet. The SSL protocol protects your information transmissions over the internet by adding a layer of encryption. Information you send can be trusted to arrive privately and unaltered to our server. Nearly all modern browsers support SSL. You can tell if your browser is using SSL by the "HTTPS" in the address line, and by the padlock symbol. We NEVER sell, distribute, or make your information available to any other person or company.
Can I place my order by phone?
You can place your order using either of the following:
Online: Use our secure server's shopping cart. You may use a MasterCard, Visa, or American Express for payment 24 hours a day seven days a week.
Phone: Call your order in to us at 1-800-233-0580 M-F, 8:30-4:30 EST.
What if I entered my address incorrectly?
If you enter your shipping address incorrectly, please call us immediately at 1-828-654-7920 to have it corrected.
Trouble Ordering?
If you have any reason to believe that your order did not process, or is processed improperly, please call us at 1-828-654-7920.
