Are the shipping and insurance costs shown in your cart accurate?
Not always. Our shopping cart calculates charges based upon a product's weight only.
In some cases with long (over 60 inches) product packages there may be an
OVERSIZE surcharge or dimensional weight fee included in the calculation
Shipments to residential
addresses are also subject to a surcharge.
We find the best shipping rate available (UPS & FedEx) on the day your order ships.
in many instances the rate shown in the cart may be accurate the day the
order is placed, but is subject to change based on the shippers current
my order be shipped?
We offer FedEx Ground, UPS 3-Day, 2 Day, and Next Day, UPS Express,
and UPS Expedited (to residential and commercial addresses). We CANNOT ship
to PO boxes. We also offer USPS for shipping. Note that US Postal Service
shipments are NOT always traceable; you assume liability for the package
once it has shipped.
Some products are shipped in two packages (each package may arrive
Any product that is longer than 108" when packaged will require
shipment by LTL freight. These charges will be calculated on the day of
shipment. If you want us to use a particular carrier, please type
the shipper's name in the Special Instructions box on the final checkout
How long will it take to get my order?
We make every effort to ship your order within two business days after the
order is placed, but this is not always possible. We manufacture all our
products in The USA.
All orders ship from North Carolina - orders to the west coast can take 7
business days via UPS Ground.
You will receive an Order Acknowledgement once we enter the order.
This will indicate our ESTIMATED SHIP DATE at that time. You will be
notified if your product can not ship within 10 days of order.
When planning your shipment, remember that the time in transit begins on the
day the product is shipped. If you require delivery on a certain day, type
in your requirements during checkout under "Special Instructions".
How safe is my credit card and personal
information when ordering from your site?
Our shopping cart uses SSL (Secure Sockets Layer) encryption. This is
the internet standard for secure data transmission over the internet.
The SSL protocol protects your information transmissions over the internet by adding
a layer of encryption. Information you send can be trusted to arrive
privately and unaltered to our server. Nearly all modern browsers
support SSL. You can tell if your browser is using SSL by the "HTTPS" in
the address line, and by the padlock symbol. We NEVER sell, distribute, or make your information available
to any other person or company.
Can I place my order
You can place
your order using either of the following:
- Online: Use our secure server's
shopping cart. You may use a MasterCard, Visa, or American Express for
payment 24 hours a day seven days a week.
- Phone: Call your order in to us at 1-800-233-0580 M-F, 8:30-4:30
What if I entered my
If you enter your shipping address incorrectly, please call us immediately
at 1-828-654-7920 to have it corrected.
If you have any reason to believe that your order did not process, or is
processed improperly, please call us at 1-828-654-7920.
What is our
A RETURN MERCHANDISE AUTHORIZATION NUMBER MUST BE OBTAINED PRIOR TO
RETURNING ANY PRODUCTS.
Product must be returned within 30 days of shipment.
Product must be in new, unused condition.
A 15% restocking fee will be accessed.
No Refund will be issued if ANY parts are missing.
No Refund will be issued for ANY custom systems.
No Refund will be issued for shipping and insurance fees.
Products must be safely packed for return. Items received without adequate
packaging will not be accepted by our receiving department.
You can visit Accurate Technology, Inc. web-sites to read product
information, use the on-line tools, etc. without revealing any personal
information. The only information we collect and store during normal web
site usage is your IP address, the web-site that referred you to us, and the
pages you request along with the date and time of those requests. We use
this information to generate statistics and measure site activity to improve
the usefulness of our services. During normal web-site usage we do not
collect or store personally identifiable information such as name, e-mail
address, phone number, mailing address, or any other information.
Personally identifiable information is ONLY collected when a purchase is
made and that information is submitted by the individual making the
purchase. It is retained for customer service purposes to verify you as an
Accurate Technology, Inc. customer and for tracking of information. This
information will NEVER be made available or distributed to other companies
or agencies for any reason.
the Product Warranty?
Accurate Technology, Inc. warrants the ProScale
Systems against defective parts and workmanship for 1 year commencing from
the date of original purchase. Upon notification of a defect, Accurate
Technology, Inc., shall have the option to repair or replace any defective
part. Such services shall be the customer's sole and exclusive remedy.
Expenses incidental to repair, maintenance, or replacement under warranty,
including those for labor and material, shall be borne by Accurate
Technology, Inc. (Including freight or transportation charges during the
first 30 days). Except as expressly provided in this warranty, Accurate
Technology, Inc. does not make any warranties with respect to the product,
either expressed or implied, including implied warranties of merchantability
or fitness for a particular purpose, except as expressly provided in this
agreement. Accurate Technology, Inc. shall not be liable for any special,
incidental, or consequential damages or for loss, damage or expense directly
or indirectly arising from the customer's use of or inability to use the
equipment either separately or in combination with other equipment, or for
personal injury or loss or destruction of other property, or from any other
Limited Lifetime Product Repair Program:
Any Accurate Technology product no longer covered under the standard one (1)
year warranty purchased within the last 3 years and in need of repair will
be repaired or replaced and charged the lesser of: Parts and labor to repair
the item, OR
50% of the current list price for the same or similar item if replaced.
Any Accurate Technology product purchased more than 3 years ago and in need
of repair will be repaired or replaced and charged the lesser of: Parts and
labor (@$45/hr) to repair the item, OR 70% of the current list price for the
same or similar item if replaced with a new product.
All Site Content is copyright © 2000-2015 by Accurate Technology, Inc. The
ProScale and Digi-Kit logos and name, the Accurate Technology, Inc. logos
and name, as well as all other original or derivative artwork and marks on
this site are protected by international law. No part of this web site
may be reproduced in any way without the expressed written permission of the
The information contained herein is designed to be as comprehensive and
factual as possible. We reserve the right, however, to make changes at any
time without notice.
Some links provided in Accurate Technology, Inc. web-sites may lead to sites
furnished by independent site owners. The information and/or recommendations
presented therein are the sole responsibility of those site owners. Accurate
Technology, Inc. has no control or responsibility for the content of those
independent sites, only providing these links to its visitors for their